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Service & Support
Apart from conveyor belt manufacturing, we supply a full range of supporting services. Our professional engineers offer technical consultation, belt type selection, drawing customization and on site oriented solution recommendation. We also provide hot vulcanization joint service, after sales technical support and document support for your project. We can adjust our service scope according to your actual demands.
We provide professional installation guidance and comprehensive technical support. We can supply detailed installation manuals and technical documents. Our engineers are available for remote technical guidance. On site support can also be arranged upon special request. We offer continuous after sales technical assistance during belt operation.
We provide complete technical documents for each order. These include packing list, commercial invoice, quality inspection report, test certificates and relevant standard compliance documents. If you need special technical files such as drawings or material data sheets, please notify us in advance, and we will prepare them accordingly.
We offer a standard warranty for our conveyor belts against manufacturing defects. The warranty period depends on belt type and working conditions. This warranty does not cover damage caused by improper installation, overloading, harsh misuse or normal wear and tear. Should any manufacturing related issue occur within warranty scope, we will provide corresponding solutions. Please feel free to contact us for detailed warranty terms.
We have a complete after sales handling system. Once you raise any after sales concerns, our technical team will respond promptly. We will analyze the root cause based on your feedback, photos or site information. If the problem falls within our warranty scope, we will work out targeted solutions. For issues caused by on site operation, we will also provide professional technical suggestions and guidance. We keep close communication until the matter is properly resolved.
Proper storage conditions are required for conveyor belts before installation. Belts should be stored in a cool, dry and well ventilated warehouse, away from direct sunlight, rain, oil, chemicals and heat sources. Keep the belts rolled and placed upright on steel frames or pallets, avoid flat stacking to prevent deformation. Do not place heavy objects on the belt rolls. If long term storage is needed, regular rotation is recommended. Please let us know if you need the detailed storage guideline document.
